CertiDocs had to provide an official service that was understandable even before sending a document, then direct clients and translators to two clearly separate paths.
The problem
The official framework was difficult to understand
Sworn translation, apostille and legalization mixed together while each process requires different documents.
Clients and translators crossed paths
A person looking for a translation and a professional who joins the network have neither the same questions nor the same journey.
The solution
The site explains before asking
Simple guides lay out the essential rules so that everyone knows which approach corresponds to their document.
Two doors separate needs
The client files his request on one side. The translator has his identity and his oath verified by the other.