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  "title": "Suppia | Case Study - Hebora",
  "meta_description": "Suppia, a platform for AI assistants: scoped answers, conversation tracking, and a handover to a human the moment it is needed. See what your own site is worth.",
  "h1": "Suppia",
  "lead_paragraph": "AI assistants to automate customer support within an agreed service level. Framed answers, with human handoff for requests outside the defined scope.",
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    {
      "level": 2,
      "text": "Overview"
    },
    {
      "level": 3,
      "text": "The problem"
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    {
      "level": 3,
      "text": "The Solution"
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    {
      "level": 2,
      "text": "Process"
    },
    {
      "level": 3,
      "text": "Market validation"
    },
    {
      "level": 3,
      "text": "A resilient technical foundation"
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    {
      "level": 3,
      "text": "Conversational AI"
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    {
      "level": 3,
      "text": "Marketing"
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    {
      "level": 2,
      "text": "Deliverables"
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      "text": "Sertic"
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  "sections": [
    {
      "heading": "Overview",
      "intro": "Belgian companies lose opportunities every night and weekend when no one answers. Suppia is an online platform that installs AI assistants able to handle defined requests across several channels and pass the others to a person. Suppia starts from a simple need: some enquiries arrive when nobody is available. The assistant handles the defined scope and passes on the rest. The platform doesn't just respond: it sorts requests, makes appointments and intelligently transfers complex requests to a human when necessary."
    },
    {
      "heading": "Process",
      "intro": "Before the prototype, exploratory conversations mapped out-of-hours requests and the cases requiring human handoff. No request volume is published without verifiable data."
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    {
      "heading": "Deliverables"
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    {
      "heading": "Sertic"
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  "proof_points": [
    {
      "label": "Role",
      "value": "Founder and technical manager"
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    {
      "label": "Kind",
      "value": "B2B SaaS"
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