{
  "schema_version": 1,
  "lang": "en",
  "page_type": "content-page",
  "source_file": "customers-ask-same-questions.html",
  "context_url": "https://hebora.be/contexts/customers-ask-same-questions.en.json",
  "url": "https://hebora.be/customers-ask-same-questions.html",
  "title": "Customers ask the same questions: should you automate? | Hebora",
  "meta_description": "Hours, prices, timings and documents: do customers repeat the same questions? See what to publish, automate and deliberately hand to a person.",
  "h1": "You answer the same question ten times a day.",
  "lead_paragraph": "Hours, timing, documents, areas, prices: the answer lives in your head or an old message, never where the customer looks.",
  "structured_data_types": [
    "WebPage",
    "Article",
    "BreadcrumbList",
    "ListItem"
  ],
  "headings": [
    {
      "level": 2,
      "text": "Not every repeated question needs a chatbot"
    },
    {
      "level": 2,
      "text": "A repeated question often reveals misplaced information"
    },
    {
      "level": 2,
      "text": "CertiDocs faced this blocker too"
    },
    {
      "level": 3,
      "text": "The official framework was difficult to understand"
    },
    {
      "level": 3,
      "text": "The site explains before asking"
    },
    {
      "level": 2,
      "text": "Answer once, in the right place"
    },
    {
      "level": 3,
      "text": "Classify questions"
    },
    {
      "level": 3,
      "text": "Create the source"
    },
    {
      "level": 3,
      "text": "Define handover"
    },
    {
      "level": 2,
      "text": "Do not connect a chatbot to contradictory answers."
    },
    {
      "level": 2,
      "text": "Answer without pretending to know everything"
    },
    {
      "level": 2,
      "text": "Customer answers and AI assistants"
    }
  ]
}