{
  "schema_version": 1,
  "lang": "en",
  "page_type": "content-page",
  "source_file": "can-customer-requests-be-triaged-automatically.html",
  "context_url": "https://hebora.be/contexts/can-customer-requests-be-triaged-automatically.en.json",
  "url": "https://hebora.be/can-customer-requests-be-triaged-automatically.html",
  "title": "Can customer requests be triaged automatically? | Hebora",
  "meta_description": "Service, urgency and missing details: discover how to triage customer requests automatically without letting a system decide sensitive cases alone.",
  "h1": "Automate obvious routing and have ambiguous or sensitive requests reviewed.",
  "lead_paragraph": "Triage should move an enquiry to the right person faster and never close it silently.",
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  "headings": [
    {
      "level": 2,
      "text": "What you can observe"
    },
    {
      "level": 2,
      "text": "The short answer"
    },
    {
      "level": 2,
      "text": "Define a few criteria"
    },
    {
      "level": 3,
      "text": "Define a few criteria"
    },
    {
      "level": 3,
      "text": "Own every destination"
    },
    {
      "level": 3,
      "text": "Create an uncertainty path"
    },
    {
      "level": 2,
      "text": "Do not let automatic triage reject a sensitive request."
    },
    {
      "level": 2,
      "text": "Frame it before connecting"
    },
    {
      "level": 2,
      "text": "The question, directly"
    }
  ]
}