{
  "schema_version": 1,
  "lang": "en",
  "page_type": "content-page",
  "source_file": "automate-customer-request-acknowledgement.html",
  "context_url": "https://hebora.be/contexts/automate-customer-request-acknowledgement.en.json",
  "url": "https://hebora.be/automate-customer-request-acknowledgement.html",
  "title": "How do you automate a request acknowledgement? | Hebora",
  "meta_description": "Confirmation, summary and timing: discover how to acknowledge a request without implying that it has already been accepted, approved or processed.",
  "h1": "Confirm receipt, explain what happens next and do not promise a decision.",
  "lead_paragraph": "A good acknowledgement removes doubt without presenting a received request as accepted.",
  "structured_data_types": [
    "WebPage",
    "BreadcrumbList",
    "ListItem"
  ],
  "headings": [
    {
      "level": 2,
      "text": "What you can observe"
    },
    {
      "level": 2,
      "text": "The short answer"
    },
    {
      "level": 2,
      "text": "Confirm the right event"
    },
    {
      "level": 3,
      "text": "Confirm the right event"
    },
    {
      "level": 3,
      "text": "State the review time"
    },
    {
      "level": 3,
      "text": "Connect corrections"
    },
    {
      "level": 2,
      "text": "Do not turn receipt into an order confirmation."
    },
    {
      "level": 2,
      "text": "Frame it before connecting"
    },
    {
      "level": 2,
      "text": "The question, directly"
    }
  ]
}